Meet Shahn

…That’s when a bright smile interrupted my stress and Shahn asked, “Can I help you ma’am?” Shahn then went out of his way to search all the other carousels, finally going back to luggage storage and finding my bag. He apologized for it getting confused with another flight, and I couldn’t do anything but thank him enough…

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Meet Gabrielle

…”I treat each and every passenger how I would want to be treated if I were flying.” In discussing customers providing feedback to flight attendants, Gabrielle stated,”I do think receiving more positive feedback in the workplace would improve overall customer service and attitudes in general.” …

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Lilianna Pavlicek
Meet Kenneth

Feeling respected and treated as an equal. If someone can make me feel good about myself, that’s always a plus too.” Kenneth explained to me that expressing gratitude towards the employees who treat him so well makes him feel good, “It’s a nice feeling to feel like you made an impact on somebody else’s day.” 

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Dropped Baton

This is what I believe is the most important aspect of leaving positive reviews, that those who provide great customer service know about that expression of gratitude and get to feel that sense of importance. Those who provide great customer service need and deserve that feeling of gratification. 

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