Meet Natalia

…“Feeling like my opinion matters and like I am being listened to. When someone is doing my nails, it’s important that they check in with me throughout the process. If I love the result, I’m reminded of the great service over and over again. It makes me excited to go back.”…

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Meet Shahn

…That’s when a bright smile interrupted my stress and Shahn asked, “Can I help you ma’am?” Shahn then went out of his way to search all the other carousels, finally going back to luggage storage and finding my bag. He apologized for it getting confused with another flight, and I couldn’t do anything but thank him enough…

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