Meet Gabrielle

…”I treat each and every passenger how I would want to be treated if I were flying.” In discussing customers providing feedback to flight attendants, Gabrielle stated,”I do think receiving more positive feedback in the workplace would improve overall customer service and attitudes in general.” …

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Lilianna Pavlicek
Meet Kenneth

Feeling respected and treated as an equal. If someone can make me feel good about myself, that’s always a plus too.” Kenneth explained to me that expressing gratitude towards the employees who treat him so well makes him feel good, “It’s a nice feeling to feel like you made an impact on somebody else’s day.” 

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Dropped Baton

This is what I believe is the most important aspect of leaving positive reviews, that those who provide great customer service know about that expression of gratitude and get to feel that sense of importance. Those who provide great customer service need and deserve that feeling of gratification. 

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Meet Grace

…“I like to leave nice notes for the employees because I know it makes them happy to know they made me happy.” Graciella had such a positive aura about her, and the way she expressed gratitude was incredibly meaningful. I was able to notice the reaction of the employee as they read her note on the receipt. Their eyes widened along with a grinning smile….

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Meet Maria

…“I like doing it because it's a job where you're always learning on the go and always learning new information. People are depending on you for your assistance and it's nice to be able to help people out.” She continued, “Being able to teach someone something new, it is a special thing.”…  

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Lilianna Pavlicek